FAQ
How can I track my order?
You can easily track your order by visiting our website's "Track Order" section. Input the order number and email address used during the purchase, and stay updated on your glamorous delivery!
What payment methods do you accept?
Glam Gift Store accepts various payment methods, including major credit cards like Visa, Mastercard, and American Express, and secure payment options like PayPal. Your security is our priority.
What is your return policy?
We want you to love your Glam Gift, but if you're not completely satisfied, returns are hassle-free within 30 days of delivery. Please visit our "Refund Policy" page for detailed instructions and requirements.
Do you ship internationally?
Absolutely! We provide international shipping to spread the glamour worldwide. Shipping costs and delivery times may vary based on your location. Check our "Shipping Information" page for more details.
How long does it take to arrive?
We ship all orders from our USA factory. Once shipped, we see delivery happen within the following timeframe:
* USA: 2-5 business days
* Canada: 5-10 business days
* UK & EU: 3-7 business days
* Australia & New Zealand: 8-20 business days
* Rest of the World: 5-10 business days
When will my order ship?
We typically ship all orders within 2-4 business days.
Do you ship from the USA?
Yes, we do! Our items are made and shipped from Tampa, Florida, or our new warehouse in Amsterdam, Netherlands.
Which carrier do you use?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
How do I care for my jewelry purchases?
Each piece from Glam Gift Store is crafted with care. To maintain its brilliance, avoid contact with water, perfumes, and lotions. Store your jewels in a cool, dry place when not in use.
Are the materials used in your jewelry hypoallergenic?
We prioritize your comfort. Our jewelry is crafted using high-quality materials; however, individual sensitivities vary. Check the product descriptions or contact our support team for more information if you have specific concerns.
How can I reach customer support?
Our dedicated customer support team is ready to assist you! Feel free to contact us through our website's "Contact Us" page, and we'll respond promptly.
How can I stay updated on the latest Glam Gift Store arrivals and promotions?
Please stay in the loop with all things glamorous by subscribing to our newsletter! Be the first to know about new collections, exclusive offers, and delightful surprises. Sign up, and let the glamour come to you.
I didn't receive my order?
Don't hesitate to contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
What about customs fees/taxes?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
It's unusual for orders of 1-2 items to attract customs fees, except in countries with a very low or no tax-free threshold. If customs charge fees, they are payable by the recipient.
Changes to EU customs regulations mean you may be charged sales tax (VAT) upon delivery of your order. Refer to your country's tax authority for guidance on what fees are due on items shipped from the USA.
Can I cancel or change my order?
We start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has yet to begin.
If you need to change your order, please notify us immediately. Please be aware that we only have a very short (60 minutes) window to make changes. Therefore, we cannot guarantee that changes (including requests to cancel an order) can be made once an order has been placed. Please double-check your order before confirming.
Don't hesitate to contact our support team to check for possible changes or cancellations and explain why you wish to cancel.
Can I exchange an item for a different size or style?
We currently do not offer direct exchanges. Please follow our return process for a different size or style and then place a new order for the desired item.
Do you accept refunds and returns?
Yes, we do. Please get in touch with us if there is something we can help with to make your order right. We are always happy to help. :)
Please note that personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance are non-refundable.
My item is damaged/incorrect. What do I do?
Please get in touch with our support team for any items that arrived damaged, defective, or the wrong item, including a photo of the item.
We'll arrange for a replacement item to be sent to you soon. Please only return items to us with authorization from support first.
If you have any other questions or concerns, don't hesitate to reach out. Your satisfaction is our priority, and we're here to make your Glam Gift Store experience exceptional!
